Increasing productivity is essential to any business which wants to grow and boost its profits. Producing an increased output without increasing the workforce is a challenge, intriguing management for centuries. Governments are also no strangers to pondering the problem of how to continually increase productivity, which in turn leads to higher revenue and higher GDP. Productivity is good for the economy and what is good for the economy is good for everyone.
To this day, the simple solution to increasing productivity is always found in the same place – advances in technology. For years both machines and computers have been integral to the good health of a company’s bottom line.
The Rise of the Machines
Technology has and continues to reshape the modern workplace. In turn, this has led to a surge in productivity and growth. For example, think of how the steam engine transformed the heavy industry. In the hands of one capable individual, a steam engine could carry out the same workload which hundreds of employees were once paid to do. In such a scenario, the surge in productivity and reduction in costs speaks for itself. Likewise, consider a world where emails didn’t exist. Written communication could only be conducted via physical paper, i.e. snail-mail. Communication speeds would suffer dramatically, wasting resources. Increased productivity through technology is all about improving communication, reducing waste, and enabling more efficient work practices. The ultimate end goal of this is the digital transformation of the workplace which will lead to a digital workforce capable of boosting productivity like never before.
The Dawn of the Digital Worker
The intent of a digital worker is not to replace human employees. RPA (Robotic Process Automation as the industry called it – Routine Processes Annihilated as well call it) is intended to liberate employees to concentrate on the tasks that add value, innovate and deliver great customer experience. Using non-invasive technology, i.e. it works with existing computing systems without a need for any change in them, a digital worker replicates the way a human carries out repetitious work tasks on a computer.
The Need for Speed
With RPA, a digital workforce can complete predefined tasks up to ten times faster than its human counterparts. A digital worker will also make zero errors. Advances in artificial intelligence technology have led to a digital workforce capable of more complex tasks, the ability to learn new things, and the intelligence to make independent decisions designed to help and support their human co-workers.
Working Around the Clock
Money never sleeps and neither does a digital workforce. They have no family commitments or social life outside of work, which in many ways makes them the perfect employee. They never get bored and no demand for them is too much. A digital workforce never grows old and it never gets sick. Its work ethic is beyond reproach and it never makes mistakes. They require no supervision and they are born team players. In short, a digital workforce’s sole purpose is to work around the clock and ensure your company’s productivity goes from strength to strength.
Digital workers free up your current employees to engage in more meaningful and rewarding work and employ their skills to areas which are most suitable. Without having to worry about routine and mundane tasks they may feel are beneath them, you can empower your employees to make the most of their true potential and maximise the productivity of your company. We have seen improvement in employee experience/happiness after deploying a digital worker. After deploying a digital worker, we asked the human if they would go back to the previous state and they replied, jokingly – Yes we would along with coming to work on horses and send paper, instead of emails, for communication!
We at Centelli are a business intelligence consultancy in the UK. Using data, we have assisted many companies in making informed and insightful decisions. Feel free to get in touch, we’d love the opportunity to see how we can assist your business.