Some FAQ’s – Robotic Process Automation

  1. What is Robotic Process Automation and what are Digital Workers?

Robotic process automation is a technology where we can get software to do what people currently sat in front of their computers.

Inputting and manipulating information and data correlating and assimilating information from desperate systems. The best way to think about it is that we like to call RPA a Digital Worker, who can work alone or alongside the existing workforce to get these jobs done.

Digital Workers work best doing tedious, repetitive tasks where their human counterparts will often make mistakes and errors

  1. What are Digital Workers capable of doing?

Digital Workers are capable of following any computer driven rule based task that you can train a human employee to do, in essence you trained the digital worker to do the particular task in the same way that you would an existing colleague. It is one of the very few technologies you can actually see working when you watch the automation flying across computer screens and between systems… it can be quite mesmerising at times!

  1. Is the process of deploying a digital worker like an IT project? How long does it take?

No – that is one of the big benefit of digital workers. They are quick to deploy and work with any existing IT application, just like a human worker would. They are literally digital workers. We work directly with the business to understand the process and train the digital worker. IT involvement is limited purely to provisioning a virtual “laptop” for the digital worker as opposed to a physical laptop. That said, there are companies who prefer IT to be more involved, e.g. in Banking and FS, and that is ok too. Digital Workers are really a business solution that are enabled by technology.


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